ICT Process Assessment Services

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  Are you striving to make your ICT department more efficient through effective processes and procedures? Trying to implement better problem-management processes, create a better knowledge-management process to shorten helpdesk talk times, and improve client service levels?

   Vispartners†offers consulting services in a variety of ICT management areas including: change management, service-level management, service continuity, release management, capacity management, availability management, security management, project management, staffing, service desk, incident management, configuration management, and problem management. Our customizable IT Process Assessment will get you started with a roadmap to success!

Business Value

• Creates a roadmap to maintain critical business operations and ICT services delivery
• Reduces your time to recover through proper service continuity planning
• Enhances change management and reduces the amount of catch-up and re-work due to a system outage
• Delivers a Lean Value Stream Map of your project deployment process to improve quality and customer satisfaction
• Delivers processes and procedures required to meet regulatory requirements
• Utilizes Vispartnersí experienced ICT consultants to provide actionable recommendations designed to improve your ICT management